1. WHAT PAYMENT METHODS DO YOU ACCEPT?
- We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept digital wallets such as PayPal, Apple Pay, and Google Pay. For a full list of accepted payment methods, please refer to our Payment Policy.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Orders are processed within 1-3 business days, and shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days. Please see our Shipping Policy for more details.
3. HOW CAN I TRACK MY ORDER?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you have any issues with tracking, please contact our customer service team.
4. DO YOU SHIP INTERNATIONALLY?
- Yes, we offer international shipping to select countries. Please note that additional customs fees or import taxes may apply, which are the responsibility of the customer. See our Shipping Policy for more information.
5. CAN I CHANGE OR CANCEL MY ORDER?
- Orders can be changed or canceled within 24 hours of purchase if they have not yet been processed. Please contact us as soon as possible if you need to make changes. Once the order has been processed, we can no longer make changes, but you may still be eligible for a return. See our Return and Refund Policy for details.
6. WHAT IS YOUR RETURN POLICY?
- We accept returns within 30 days of purchase for most items, provided they are unused and in their original packaging. Some items, such as sale items or intimate products, may not be eligible for returns. For full details, please refer to our Return and Refund Policy.
7. HOW DO I INITIATE A RETURN?
- To start a return, please contact our customer service team with your order number and the reason for your return. We will provide instructions on how to proceed with your return. Note that customers are responsible for return shipping costs unless the return is due to an error on our part.
8. WHEN WILL I RECEIVE MY REFUND?
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
9. DO YOU CHARGE SALES TAX?
- Sales tax is calculated at checkout based on your shipping address and applicable tax rates. International orders may be subject to additional customs or import fees, which are the responsibility of the customer.
10. CAN I EXCHANGE AN ITEM?
- We only replace items if they are defective or damaged. For other exchanges, we recommend initiating a return for a refund and then placing a new order for the desired item. For more details, please refer to our Return and Refund Policy.
11. DO YOU OFFER GIFT CARDS?
- Yes, we offer gift cards in various denominations. Gift cards are delivered electronically and can be redeemed at checkout.
12. HOW DO I CONTACT CUSTOMER SUPPORT?
- You can reach our customer support team, or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
13. IS MY PAYMENT INFORMATION SECURE?
- Yes, we use SSL encryption to protect your payment information, and all transactions are securely processed through trusted payment gateways. We do not store credit card details on our servers. Please see our Payment Policy for more information on security.
14. HOW CAN I APPLY A DISCOUNT CODE?
- You can enter your discount code at checkout. Be sure to click “Apply” to see the discount reflected in your total. Only one discount code may be used per order, and some exclusions may apply.
15. DO YOU OFFER BULK OR WHOLESALE PRICING?
- For large orders or wholesale inquiries, please contact our sales team to discuss potential pricing options and availability.